Our tip: Make your vacation safe – cancellation without risk
In order to compensate for possible financial losses in the event of a cancellation due to sickness, an accident or unemployment - also within your family - we recommend the products of our partner ERGO-Reiseversicherung ( ERGO travel insurance AG ), the market leader amongst travel insurance companies in Germany.
In case of complaints related to the insurance mediation you can contact the Versicherungsombudsmann e.V. (arbitration agency):
P.O.Box: 080632, 10006 Berlin
Fon: 0800 3696000
Fax: 0800 3699000
Mandatory information according to the Regulation (EU) No 524/2013 of the European Parliament and of the Council:
Follow this link to the website of the European Commission’s entity for online dispute resolution for consumer disputes: http://ec.europa.eu/consumers/odr/ - further information is available if you follow the link. Should you have any initial questions concerning a potential dispute resolution, please email us at firstname.lastname@example.org.
The company does not undertake any dispute resolution proceedings at a consumer-enforcement agency.